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Lottery Funded

About Us

Our customers are people whose lives have been seriously affected by events and conditions over a prolonged period. They may present frequently at emergency health care facilities, drug and alcohol services, homelessness or mental health services. Similarly, our customers may also be well known to 'blue light' services such as the fire, police, and ambulance services. This will have led to a life of complex issues in which the person may feel trapped. Labels such as chaotic, hard to reach, or frequent flyer may have been applied to our customers by some services. There may also have been specific exclusions from services in the past. For some of our customers, they may even feel that services have given up on them. 

Funded by the National Lottery

VOICES is funded by the National Lottery through the Big Lottery Fund as part of Fulfilling Lives: Supporting people with multiple needs. Stoke-on-Trent is one of 12 areas to share £112m over eight years. The programme is aimed at testing alternative approaches to tackling multiple needs. It will identify more effective ways of working and embed positive practice.

Meet the Team

Reporting to the Partnership Board, Andy has overall responsibility for the leadership of VOIC...

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Sharon manages the VOICES Learning Programme and Evaluation, reporting internal and external data...

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Bruno started working with homeless people in London as a volun...

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Margy joined the Civil Service straight from school and covered a variety of ad...

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Working with VOICES volunteers and the Expert Citizens, Ben works alongside people with lived e...

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