Each customer is allocated a Service Coordinator. Our coordinator works with existing professionals involved in the person's support.
We work to ensure that the most seamless service possible is delivered to the individual. Customers are offered a Peer Mentor to support them to engage with services. Peer Mentors offer the empathy, encouragement, and motivation through the lens of shared lived experience.
A personal budget for each customer, managed with the Service Coordinator, helps to ensure that the right support is there for people when facing potential barriers to their recovery.
VOICES is also here to listen to the experiences of people with complex needs. We are sharing their stories and outcomes from the project through a programme of learning and evaluation. We are looking for what works well and what can be improved. Working tirelessly with our partners, we will share learning freely with local, national, and international communities with an interest in complex needs. Through this effort, we will influence systems change that will improve opportunities for our customers to recover and live more fulfilling lives.