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Lottery Funded

Learning Programme

Free Learning Opportunities

"Stoke-on-Trent will show the world how a city can learn, change and develop as a result of listening to the voices of it's citizens who have had some of the toughest experiences" Expert Citizens

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WHO SHOULD ATTEND?


If you work within a Stoke-on-Trent service that supports people experiencing homelessness, mental ill health, re offending and / or addictions these courses are FREE for you to attend.

The opportunities have been mapped to meet your needs and to respond to suggestions that have been identified from a survey conducted by VOICES, as needs identified within our Communities of Practice and also discussions from our partnership meetings.

The Learning Programme includes events that respond to changes in legislation and systems, thus providing you with up to date knowledge of key changes. Within each section there are a variety of courses available to provide flexibility of options to best suit your roles.

PREPARING FOR INSIGHT

Duration: 2 Hours

Overview: This session will provide you with understanding of:

  • Coproduction and the value of Expert Citizens
  • INSIGHT Standards
  • What the INSIGHT process involves
  • Appreciative Enquiry
  • INSIGHT logos and meanings


The session is delivered by two Expert Citizen Evaluators and includes a brief presentation.

Attendees will have the opportunity to participate in a Question and Answer session to clarify understanding of the programme.

Professional Development: 

Services who are considering or have committed to taking part in the INSIGHT programme will be better informed of the process and aims of the INSIGHT, enabling the service to prepare for and effectively communicate the evaluation to customers, partners and service staff.

Who Should Attend: 

  • Organisational and service leads of VOICES partners.
  • Employees of organisations and services who work closely with VOICES and who may choose to participate in the INSIGHT programme.
  • Organisations and businesses who are considering adopting the INSIGHT programme as part of their service evaluation procedures.


INSIGHT EVALUATOR TRAINING

Duration: 4 x 3hr sessions (Minimum)

Overview: This course is designed to equip Expert Citizen volunteer evaluators with the skills needed to work on INSIGHT visits and service interviews. INSIGHT report writing is also included in the training sessions. The course is divided into a variety of learning methods including presentations, group discussions, reflective practice and role plays.

Professional Development: The course provides skills and awareness in the following areas:

  • Appreciative Enquiry
  • Sharing Good Practice
  • Interview Skills
  • Ethics
  • INSIGHT Service Standards
  • Tools and Methods of Evaluation
  • INSIGHT Report Writing

Who Should Attend: This course is delivered by Expert Citizens to Expert Citizen volunteers who wish to engage in the INSIGHT programme and participate in local service reviews.


EXPERT CITIZEN EDUCATOR TRAINING

Duration: 1 Day

Overview: This course is designed to demonstrate a range of presentation and social media methods to enable Expert Citizen volunteers to educate others through storytelling based on lived experience of multiple needs.

Professional Development: The course provides skills and awareness in the following areas:

  • Understanding of the Core Group aims
  • Telling your own story
  • Sharing examples of lived experience to raise awareness and influence change
  • Ways to capture customer and colleague stories
  • Presentations and Public Speaking
  • Social Media Basic Tips
  • INSIGHT Service Standards

Who Should Attend: This course is delivered by the Expert Citizens Core group members to Expert Citizen volunteers who wish to engage in educational and awareness raising activities and to contribute to 1001 stories.

INTRODUCTION TO THE CRIMINAL JUSTICE SYSTEM: HOMELESS SERVICES

Duration: 1 Day

Overview: To provide participants with an understanding of how the criminal justice system operates and the implications that this has for the homeless sector.

Professional Development: Participants will understand:

  • That offending behavior should be seen as a specific need that should be met
  • How the homelessness and criminal justice sectors can work together
  • The roles and responsibilities in the homelessness sector staff who work with customers in custody and on community sentences


Who Should Attend: Anyone working with customer groups that have, or are likely to have contact with the criminal justice system


PREVENTING EVICTIONS AND EXCLUSIONS

Duration: 1 Day

Overview: A one day course to enable learners to appreciate the fundamentals of preventing evictions.

Professional Development: The course will provide guidance and best practice in supporting people with:

  • Avoiding rent arrears
  • Averting anti-social behavior
  • Stopping neglect and damage
  • Effective use of exclusions
  • Anticipating abandonment


Who Should Attend: Service Practitioners and Managers who would benefit from developing new and effective techniques for supporting people with multiple needs to maintain accommodation.


HOMELESSNESS LAW

Duration: 1 Day

Overview: Learners will understand what is required of local authorities when assisting homeless applicant households.

Professional Development: The course will enhance your knowledge and understanding in relation to:

  • Homelessness legislation, including orders, regulations and case law
  • Statutory guidance issued by the state
  • Statutory duties in force when assisting homeless applicant households
  • Discretionary powers powers available when assisting homeless applicant households
  • Rights of applicants


Who Should Attend: Service Practitioners and Managers who work within or with homelessness services.


ALLOCATION OF HOUSING ACCOMMODATION LAW

Duration: 3 Hours

Overview: Learners will understand what is required of local authorities when allocating housing.

Professional Development: The course will enhance your knowledge and understanding in relation to:

  • Housing allocations legislation, including order, regulations and case law
  • Statutory guidance issued by the state
  • Statutory duties in force when allocated social housing
  • Discretionary powers available when allocating social housing
  • Rights of applicants


Who Should Attend: Service Practitioners and Managers who work within or with homelessness services.


HOUSING OPTIONS AND RIGHTS

Duration: 1 Day

Overview: This course aims to provide an understanding of the features of a range of housing tenures.

Professional Development: The course will enhance your knowledge and understanding in relation to:

  • The benefits and disadvantages of different housing options
  • Identifying a suitable housing solution
  • Factors to consider when choosing a home
  • The rights of tenants and responsibilities of landlords

 

Who Should Attend: Service Practitioners and Managers who work within or with homelessness and housing services.