Our Customers are people whose lives have been seriously affected by events and conditions over a prolonged period.
They may present frequently at emergency health care facilities, drug and alcohol services, homelessness or mental health services. Similarly, our customers may also be well known to 'blue light' services such as the fire, police, and ambulance services. This will have led to a life of complex issues in which the person may feel trapped. Labels such as chaotic, hard to reach, or frequent flyer may have been applied to our customers by some services. There may also have been specific exclusions from services in the past. For some of our customers, they may even feel that services have given up on them.