01782 450760

Tags: care act

Care Act Advocacy Training

VOICES care act advocacy
Ruth Francis, Service Manager, Inspiring Change Manchester   On the 18th June VOICES delivered Care Act Advocacy Training to the Inspiring Change Manchester Service Delivery Team. Below Ruth Francis, ICM Service Manager, kindly gives us some feedback and shares with us how the learning has been useful in practice:   Feedback – Frontline staff and Managers found this training very useful and informative.  Bruno (VOICES) is a very knowledgeable facilitator who knows about the subject matter and was able to talk through the toolkit and different options available to staff when working with vulnerable adults and people at risk.  Staff advised that they now feel much more confident in challenging the decisions of the local authority, and have a better understanding of the options available to them in order to advocate better for clients and can identify the appropriate way forward, whether that be raising a safeguarding concern or requesting an assessment or both.   Examples of where this has already changed staff action  – since the training an Engagement Worker has made a referral for an assessment for a homeless man (previously we had only raised safeguarding concerns for this person) –  the local authority have agreed to carry out an assessment involving a capacity… Continue Reading

Sharing is caring: RIPfA event

VOICES RIPfA event
By Bruno Ornelas, Head of Service and Safeguarding, VOICES   A key lesson to emerge from VOICES early work, centered on the importance of communicating with adult social care in their own language. We recognised that our referrals to adult social care often provided a narrative account of our customers’ circumstances, which were rarely acted upon by social workers. What worked from a communication perspective, was ensuring that referrals clearly specified how presenting needs mapped onto the ‘eligibility regulations’ contained in the Care Act 2014. As such, VOICES designed the Care Act Multiple Needs Toolkit. This provides a step-by-step guide to working through the Care Act 2014 eligibility regulations.   Many of us will be familiar with Rosetta Stone type technology for learning a new language. Developed almost 30 years ago, Rosetta Stone pioneered the use of interactive software to accelerate language learning and is widely recognized today as the industry leader in providing effective language programs – “Rosetta Stone prepares you for real-world conversations in your new language”.   In that sense, the care act toolkit can function as a communication or a language aid that prepares groups of workers, who may not have worked together before, to communicate and translate needs more clearly and succinctly… Continue Reading

The Care Act: a toolkit for advocacy

VOICES care act blog
By Bruno Ornelas, Service Manager, VOICES and Dr Michelle Cornes, Senior Research fellow, Kings College London How we developed a toolkit to bridge the gap between individuals and the social care system. The aim of the Care Act 2014 is to ‘make the law fair and consistent’ and to remove ‘anomalies, which treat particular groups of people differently’ regardless of the provision they need or when they need it (DH 2013). The Care Act 2014 was introduced in England on 1st April 2015. It rescinds former legislation, including the NHS and Community Act 1990, with the aim of creating a single consistent route to establishing entitlement to publically funded care and support. This may mean that people who were frequently passed over by adult social care on the grounds that they did not come within a certain user group defined in legislation, such as homeless people, will no longer be excluded (Mandelstam 2013). For the VOICES coordination team, issues quickly came to light in relation to access to adult social care. Coordinators found it difficult to negotiate the initial customer services screening processes and to secure an assessment for their customers. A key lesson to emerge from VOICES early work, centred on the importance… Continue Reading

Scroll to Top