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Evaluation update


By Becky Rice, Local Evaluator


In the coming weekโ€™s two outputs from the local evaluation will be published on the VOICES website:


Hard Edges in Stoke-on-Trent (ii) explores how contact with criminal justice and some health services has been impacted by customers engaging with VOICES. Once again, data shows that service coordination reduces customerโ€™s contacts such as A&E attendances and arrests.


The second report will explore the role of the CAB specialist advisor within the Service Coordination Team at VOICES – this approach has had many benefits for customers and the team are keen to share learning from the experience.


Please look out for the VOICES stakeholder survey 2018 – itโ€™s that time again, we will be seeking feedback from a wide range of stakeholders about our work. This is essential to help us learn and improve – and to feedback to our Big Lottery funders.

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