By Becky Rice, Local Evaluator
In the coming week’s two outputs from the local evaluation will be published on the VOICES website:
Hard Edges in Stoke-on-Trent (ii) explores how contact with criminal justice and some health services has been impacted by customers engaging with VOICES. Once again, data shows that service coordination reduces customer’s contacts such as A&E attendances and arrests.
The second report will explore the role of the CAB specialist advisor within the Service Coordination Team at VOICES – this approach has had many benefits for customers and the team are keen to share learning from the experience.
Please look out for the VOICES stakeholder survey 2018 – it’s that time again, we will be seeking feedback from a wide range of stakeholders about our work. This is essential to help us learn and improve – and to feedback to our Big Lottery funders.