A Model of Specialist Welfare Advice and Advocacy at VOICES
VOICES Stoke-on-Trent seeks to empower people with multiple needs such as mental ill-health, substance misuse and homelessness to change their lives and to influence services. The programme is aimed at testing alternative approaches to supporting people with multiple needs through casework and assertive advocacy to help people access services, with Service Coordination being at the core of the programme.
A Citizens Advice (CA) adviser in work and benefits from Citizens Advice Staffordshire North and Stoke-on-Trent (CASNS) is funded by VOICES and embedded full time in the VOICES team. This report presents the findings of a small-scale independent evaluation of this model of providing benefits advice to people with multiple needs. The findings are based on analysis of monitoring data, case studies and interviews with the CA Adviser, a VOICES Service Coordinator and the VOICES Director.
To find out more about how VOICES and Citizens Advice North and Stoke-on-Trent are working together and how this impacts on the support we are able to provide click here and read the full report.