This half day course explores own conceptions and explores how to work compassionately with customers

Objectives: By the end of the session, all learners will have:

1. Described what is meant by empathy

2. Explained and explored the need for more rational compassion

3. Addressed the passion versus compassion debate

4. Discovered where dangerous gut feelings can lead, especially in relation to empathy, anger, disgust and love

5. Described the importance of facts

6. Explored the difference between feeling and understanding