Case Study: Mental health and safeguarding

In October 2018, VOICES received a referral from the social work team at the Meir…

Universal Credit: Applying for alternative payment arrangements

Following the introduction of Universal Credit (UC), standard practice is to pay claimants their benefit…

Alcohol use or brain injury?

*Name has been changed to protect the identity of customer   Mark* has a long history of…

Smiling Depression

Names have been changed to protect identity.   Smiling Depression is a term for someone living with…

The importance of appropriate assessment

I have supported a client for the past fifteen months who has lived in independent…

Case Study: Universal Credit – A simple process for people experiencing multiple needs?

Universal Credit (UC) is a new benefit that has recently started to be rolled out…

Case Study: Housing First

Transcribed from audio recording   So, you gave me some great news yesterday, that you were approved…

Is out of the area accommodation a reasonable offer?

Homelessness in Stoke-On-Trent is on the rise.  Even when you take into account homeless shelters,…

Case study: Barriers to healthcare [Addiction]

Transcribed from sound recording   Can you explain what stops you going to hospital to seek treatment?   Basically,…