*Name has been changed to protect the identity of customer   Mark* has a long history of substance misuse, homelessness, mental health and offending. He suffered a cardiac arrest and was in a coma for several months through misusing Mamba. Sadly, the long-term damage from the cardiac arrest was Hypoxic Brain Trauma due to lack of oxygen to the brain. Mark remained in hospital in the Mental Health Unit for rehabilitation due to struggles with his speech and mobility. From here he was discharged to a local hostel as social care deemed him to not have acute housing needs. At this point, Mark still had limited mobility as well as poor mental health in relation to the brain injury.   A local hostel referred Mark to VOICES due to struggling with his care needs and difficulties in managing his behaviour. They had referred him to Social Care but again had not succeeded. When VOICES assessed Mark, it became clear that he had care and support needs and therefore qualified for Social Care input. His Service Coordinator again referred the case to Social Care and with much hesitation, they agreed to come to the hostel to assess.   During the assessment, the Social Worker focused mainly on… Continue Reading