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Tags: alterntative payment arrangements

Universal Credit: Applying for alternative payment arrangements

VOICES case study 7
Following the introduction of Universal Credit (UC), standard practice is to pay claimants their benefit once a month, compared to the old-style Employment and Support Allowance (ESA), where claimants were paid on a fortnightly basis. According to the Gov.uk website, ‘you can claim UC if you have a health condition or disability which prevents you from working or limits the amount of work you can do. UC provides you with a simple system of financial and work-related support’. However, a case of a gentleman I supported to claim UC found managing his UC payments extremely difficult, mainly due to his lack of insight into budgeting his money and his struggles with accessing his online account. After getting his payment, the customer would use this to top up his pre-payment utilities. However, after a few days, the customer was left with no money to fund his pre-payment utilities, so he was left without electricity or gas for weeks, until his next payment. The gentleman had been used to being paid fortnightly and has never had any budgeting support throughout his life, and also has poor tenancy management skills due to his needs.   Alternative payment arrangements (APA’s)- These exist to help those at… Continue Reading

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