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Tags: Self Exclusion

The possibility of self exclusion

VOICES case study 10
*Names have been changed to protect identity.   Simon had been picked up onto VOICES caseload via the outreach partnership work between VOICES and the Police in the town centre. He initially refused most help offered to him including support to claim benefits, access accommodation and access primary healthcare, simply stating that he was working on “healing” his back so that he could return to work. Through small interactions the SC (Service Coordinator) built up trust with Simon and Simon agreed to go to his GP with the SC to ask for help regarding his back pain. Simon’s long-term aim was to heal the back enough to be able to work again; he felt that he managed the pain well but wanted to strengthen and rehabilitate it. Simon received a prescription for pain killers and a referral to Physiotherapy from his GP, he seemed happy with this outcome. The SC introduced Simon to a Citizen’s Advice Bureau benefits advisor and a service which works with immigrants to see if they could explore any support which may be useful. The outcome was that Simon may not be able to claim benefits but it wasn’t clear due to Simon’s lack of documents and with the… Continue Reading

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