By Steven Talbot Steven is an independent deliverer of training, who contributes to the VOICES learning programme It is often the case that when we attend training, we hear anecdotal stories of customers and service users and what we, the ‘WORKERS’, have done or could do to support them.  We’re frequently told by very clever people what we can do to support people.  We nod along, munch away on our buffet, (‘delightful!’) and make our notes and think, ‘Well wasn’t that nice’ and return to work.  Sometimes we put what we have learned into practice and other times we revert back to type, we’re stressed, we’re ambivalent, we’re set in our ways and anyhow, we remind ourselves that we do a very good job. We hear on the news of the hundreds of people left waiting in corridors at A and E and it leaves us feeling that the NHS is in dire straits.  We read about chronic under funding and we are enraged.  Then we vent on Facebook and Twitter or sigh and tut and discuss with our friends, ‘How has it got to this?’  To put it bluntly, it is quite difficult to empathise with a statistic. When we hear the… Continue Reading