By Anna Mather, Service Coordinator, VOICES I was recently asked “if I could go back and give myself advice when becoming a service coordinator what would I say to myself?” It’s a very good question, what would I say? Well firstly I would remind myself ‘you are service coordinator and not support worker.’ What’s the difference I hear you ask? Well as a coordinator your role is to coordinate services to provide support for our customers, as opposed to providing support directly, even though as a human being it’s built in me to do my best to support any anyone I work with. However, by doing this, I learnt the hard way that if you ‘support work,’ it is incredibly hard. You have one set of hands, you have the timescale of one role – if you don’t stick to it the customers suffer, and so do you. Secondly, (I want you to work with me on this one) it is ok to say ‘no’. It doesn’t matter if you say no to a customer or another service, in some cases it may even be your own colleague’s, but it is OK. Obviously, I don’t mean saying no just for the sake of it,… Continue Reading